At times, it seemed as if there was little hope of coming to any consensus about improving the process. From Spring's perspective, the process of developing the article asynchronously and at a distance highlighted the stresses and strains of the technology--we simply don't have adequate systems in place to allow this kind of work. Rutkowski noted that there were no simple answers to the questions. The answers were:
a function of the purpose and type of the organization, the marketplace, and the intended products. ... the answers and the interrelations are so complex that I would argue they defy articulation.Recognizing that neither the questions nor the answers could be specified simply, we moved on to try to make sense out of the situation.